McDelivery
McDelivery
Can I change my contact number online?
Yes, you can do that by logging into your account, tap on 'My Account' and change your number under 'Account settings'.
Can I change the email address associated with my McDelivery account?
No, you cannot amend the email address linked to your account. However, you can delete your account and create a new account using the new email address.
Can I contact McDonald’s® to change the email address for my account?
For security reasons, McDonald’s cannot access your email account. Please register with your new email account to start ordering.
Can I order McCafe® items via McDelivery?
Yes, selected McCafe® items are available for order via McDelivery.
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Can the delivery surcharge be considered as part of the minimum order amount?
No. The $10 minimum order amount is limited to the food order. The delivery surcharge is a separate charge.
Do you accept GEBIZ, E-envoice and Cheque payment on your McDelivery service?
No. We only accept payment by American Express (AMEX), credit /debit card (VISA or MASTERCARD only), GrabPay on our McDelivery website and via our McDelivery mobile app.
How do I add a new delivery address to my account?
You can add a new address by going to the ‘Address Book’ section in ‘My Account’ menu, or by clicking on the ‘Add a New Address’ button when you start ordering.
How do I amend/remove items from my shopping bag?
To amend the items, you may click on the edit icon where you may change the quantity or the choice of items. Upon the amendments, click ‘Save’ to reflect the changes. To delete the items, you may click on the delete icon where you may remove the selected items. Upon the amendments, click ‘Save' to reflect the changes.
How do I change my stored delivery addresses?
Your stored delivery addresses can be modified by clicking Address book in ‘My Account’ menu. You may add up to 5 delivery addresses in total. If you need to add a new address, please delete an existing address.
How do I check the status of my order?
Click on ‘Track My Order’ from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).
How do I order extra condiments?
Click on the dropdown arrows next to each condiment to select the quantity you want (there is a limit on the maximum number of condiments you may order). Please note that you may be entitled to a certain quantity of free Nugget Sauces (Curry, BBQ and Sweet & Sour), depending on your order. Additional units of Nugget Sauce will be charged at $0.50 each. For more information please visit this link.
How do I place an advance order?
Click on ‘Order in advance’ from the top menu and select your delivery time and address. Choose items from the menu and click the ‘Checkout’ button when you’re done. If you haven’t logged in, you need to sign in before selecting menu items.
How do I start ordering?
Click on ‘Start New Order’ on the main page banner. The estimated delivery time to your location will be shown upon selecting your delivery address. Start adding items from the menu to your shopping bag. If you haven’t logged in, you need to sign in before adding items. When you’ve finalised your order, click the ‘Checkout’ button at the bottom of your shopping bag.
How long do I need to wait for my order?
The delivery time is subject to weather conditions and quantity of the order.
How should I enter my credit card number?
Please enter only the 16-digit card number, without spaces.
I am an existing McDelivery® user and don’t have a password. How do I sign in?
An email with your account details should have been sent to your registered email address. If you didn’t receive it, click on ‘Forgot Password?’ and we will send you another email with instructions.
I am new to McDelivery. How do I set up my account?
Click on ‘I’m a new customer’. Key in your delivery address, proceed with the registration by keying in your personal details and agreeing to our terms and conditions. Your account is now ready.
I couldn’t order lunch items on McDelivery even though it is already 11am (Weekday) / 12pm (Weekend), why is it so?
As our restaurants require some time to prepare for the changeover in menu, the ordering time for lunch items commences at 11.45am on weekdays and 12.45pm on weekends.
I do not have a credit / debit card. So how am I going to order on the app or web?
Sorry Sir / Madam, we are currently only able to accept cashless payment on our digital platforms.
I forgot my password for my McDelivery account, how do I retrieve it?
Please click on the “Forgot Password” tab just below the “Sign In” box and enter the email address linked to your McDelivery account to reset your password. There may be times that the reset link is not found in the inbox, kindly check your spam or bulk folder to locate the reset password link.
I have a large order. Can I order online?
Yes, you may place your order via our McDelivery website for orders below $199.
I will be charged with multiple delivery charges for multiple orders. Can these delivery fees be waived?
Due to transportation and logistics challenges, we are unable to accept orders beyond $200. As you are aware, our main mode of delivery is via motorcycles and there is a limit as to how many items a single rider can carry. There are times where large orders may even have to be spilt into a few deliveries and fulfilled by different riders. So, this explains the delivery fee that we have to impose per order.
I’ve forgotten/cannot log in with my email address registered previously on McDelivery.com.sg. What must I do?
Register a new account with an email address (different from your previous one) to start ordering.
Is there a minimum order value for delivery?
Yes, a minimum order of $10 applies to all McDelivery orders. For deliveries to addresses in Jurong Industrial Area / Tuas, Changi / Loyang, Ocean Drive (Sentosa), Marina Bay Sands / Marina South, Lim Chu Kang Area / Kranji, Seletar Area / Punggol Island and selected remote areas as determined by our Site, the minimum order is $60.
The website/ application keeps showing RSDS error, what does that mean?
It is likely that the store that has been assigned to your postal code is facing an overwhelming amount of orders and is unable to take in your order. You may contact our 24/7 hotline at 67773777 for assistance.
What are the payment options available to me?
We accept payment by American Express (AMEX), credit /debit card (VISA or MASTERCARD only) on our McDelivery website and via our McDelivery mobile app.
What is CVV2?
CVV2 is a 3-digit security code printed on the back of credit cards for internet transactions. It is always the last group of numbers in the signature space on your Visa or MasterCard. The CVV2 is usually preceded by your card number and helps to confirm that a genuine card is being used during a transaction.
What is the delivery charge for McDelivery?
As McDelivery is a service that is provided 24/7, there is a standard delivery surcharge of $4.00 for every order made.
What should I do if there is a discrepancy (i.e. missing or wrong items delivered) in my order?
Should you face any discrepancies in your order, please contact the restaurant indicated on your McDelivery receipt immediately.
What will happen if my order does not reach the minimum amount of $60?
The order will not be processed in our system. A minimum value of $60 will be required for the order, on top of the delivery surcharge.
Where can I change my account info?
Once you’ve signed in with your username and password, select ‘My Account’ from the menu and click on ‘Account Settings’. You may change your account information there.
Why am I not able to place an order for your regular products at 4:00 am?
This is to give our restaurants ample time for our delivery hubs to prepare the equipment for transition to our Breakfast menu.
Why are McDelivery items more expensive?
As a 24/7 service, with islandwide delivery, we offer an added convenience to customers who wish to enjoy our food from the comfort of their homes, or wherever they are. As the business model and costs are different, we are therefore unable to offer the same prices as those you can find in our restaurants.
Why are my orders not accepted?
Your order is important to us and we aim to fulfill all orders in a timely manner. There may be times when we are unable to accept an order due to unforeseen circumstances such as overwhelming demand or bad weather conditions. In such cases, we seek your kind understanding that we may have to decline your order so as to ensure the quality of the food that is served.
Why are you no longer accepting cash?
For our customers’ added safety, we are adopting cashless payment along with contactless delivery. These are part of our precautionary efforts in the fight against COVID-19.
Why are you no longer taking in orders via the Call Centre?
We are encouraging customers to order through the McDelivery mobile app and web platforms. This is because we are transforming McDelivery into a digital experience for our customers.
Why can't I track my McDelivery order when using Guest Login?
For security reasons, the order tracking features is disabled for guest access. Order tracking is only available when you log in using your McDelivery account.
Why can’t I track my McDelivery order when using Guest Login?
For security reasons, the order tracking features is disabled for guest access. Order tracking is only available when you log in using your McDelivery account.
Why can’t I use McDonald’s® Gift Certificates for McDelivery® orders? It is stated in the TnCs that it can be redeemed via McDelivery®.
Since May 2020, our gift certificates can only be redeemed at our stores. To explain, we are adopting cashless payment along with contactless delivery for the added safety of our customers, as part of our precautionary efforts in the fight against COVID-19. At the same time, we are also transforming McDelivery into a digital experience and want to encourage our customers to order via our McDelivery website or mobile app.
Why is there a minimum order value of $60 for delivery in this area?
To enhance the speed and efficiency of our delivery services, we have imposed a minimum order value of $60 for deliveries to Jurong Industrial Area / Tuas, Changi / Loyang, Ocean Drive (Sentosa), Marina Bay Sands / Marina South, Lim Chu Kang Area / Kranji, Seletar Area / Punggol Island and selected remote areas as determined by our Site. This is in line with industry practice and it is also competitive to similar services.
Will you be increasing your minimum order value for ALL addresses? Or is this only for the Jurong Industrial Area / Tuas, Changi / Loyang, Ocean Drive (Sentosa), Marina Bay Sands / Marina South, Lim Chu Kang Area / Kranji, Seletar Area / Punggol Island?
We currently have no plans to do so and the minimum order value for all other areas will remain at $10. The $60 minimum order is only applicable to the Jurong Industrial Area / Tuas, Changi / Loyang, Ocean Drive (Sentosa), Marina Bay Sands / Marina South, Lim Chu Kang Area / Kranji, Seletar Area / Punggol Island and selected remote areas as determined by our Site.
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