FAQ

Can I order McCafe® items via McDelivery?

Yes, selected McCafe® items are available for order via McDelivery.

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Why are McDelivery items more expensive?

As a 24/7 service, with islandwide delivery, we offer an added convenience to customers who wish to enjoy our food from the comfort of their homes, or wherever they are. As the business model and costs are different, we are therefore unable to offer the same prices as those you can find in our restaurants.

Will you be increasing your minimum order value for ALL addresses? Or is this only for the Jurong Industrial Area / Tuas, Changi / Loyang, Ocean Drive (Sentosa), Marina Bay Sands / Marina South, Lim Chu Kang Area / Kranji, Seletar Area / Punggol Island?

We currently have no plans to do so and the minimum order value for all other areas will remain at $10. The $60 minimum order is only applicable to the Jurong Industrial Area / Tuas, Changi / Loyang, Ocean Drive (Sentosa), Marina Bay Sands / Marina South, Lim Chu Kang Area / Kranji, Seletar Area / Punggol Island and selected remote areas as determined by our Site.

Can the delivery surcharge be considered as part of the minimum order amount?

No. The $10 minimum order amount is limited to the food order. The delivery surcharge is a separate charge.

What will happen if my order does not reach the minimum amount of $60?

The order will not be processed in our system. A minimum value of $60 will be required for the order, on top of the delivery surcharge.

Why is there a minimum order value of $60 for delivery in this area?

To enhance the speed and efficiency of our delivery services, we have imposed a minimum order value of $60 for deliveries to Jurong Industrial Area / Tuas, Changi / Loyang, Ocean Drive (Sentosa), Marina Bay Sands / Marina South, Lim Chu Kang Area / Kranji, Seletar Area / Punggol Island and selected remote areas as determined by our Site. This is in line with industry practice and it is also competitive to similar services.

Is there a minimum order value for delivery?

Yes, a minimum order of $10 applies to all McDelivery orders. For deliveries to addresses in Jurong Industrial Area / Tuas, Changi / Loyang, Ocean Drive (Sentosa), Marina Bay Sands / Marina South, Lim Chu Kang Area / Kranji, Seletar Area / Punggol Island and selected remote areas as determined by our Site, the minimum order is $60.

What is the delivery charge for McDelivery?

As McDelivery is a service that is provided 24/7, there is a standard delivery surcharge of $4.00 for every order made.

Where can I change my account info?

Once you’ve signed in with your username and password, select ‘My Account’ from the menu and click on ‘Account Settings’. You may change your account information there.

Can I change my contact number online?

Yes, you can do that by logging into your account, tap on 'My Account' and change your number under 'Account settings'.