I cannot see the store that I visited in the screen.
You must be in the vicinity of the store for it to appear in the home screen. If you are in the vicinity but still cannot see it in the home screen, make sure that you have your location services enabled. If all else fails, reach out to our friendly crew for assistance.
I’m already a McDonald’s® App user. Why do I still have to authenticate myself with 2FA?
We have introduced 2FA to the McDonald's App as an added layer of security for our users to better protect their data and personal information.
Why are you implementing 2FA now? Does this mean my McDonald’s® App was previously not secure?
We understand that these additional steps take up more time. However, we are always striving to enhance the security of our McDonald's App. This added layer of 2FA will better protect our users’ data and personal information.
What happens when I activate 2FA?
The One Time Passcode (OTP 6-digit number) will be sent to the email address you used to register for the McDonald's App.
What if I have keyed in a wrong email address?
Please make sure you have a valid email address set in your account details.
What if I do not have an email address?
You will need a valid email address to use the McDonald's App.
How fast will I be able to receive the OTP via email?
As the OTP is delivered using email, it is dependent on the email provider’s network and traffic condition. Therefore, there may be some delays during peak periods or on certain days; public holidays like Christmas.
How long is the OTP valid for?
It is valid for 4 hours. If you have requested for it and haven’t received it, please wait for 5 mins before requesting again.
Is 2FA OTP chargeable?
It is offered free of charge, but you may incur data / network charges from your mobile operator.
How many times can I request for 2FA OTP?
There is no limit to the number of times you can request for it.
Still can't find what you're looking for?
Contact Us!