TERMS AND CONDITIONS FOR MCDONALD’S ONLINE SERVICES (SINGAPORE)

Last updated: 08 APR 2025

By installing, accessing or using any websites, mobile apps, email newsletters and subscriptions, and other digital properties on which these terms are posted or referenced (together, “online services”), you are entering into a binding agreement with HANBAOBAO PTE. LTD.(“McDonald’s”, “we” or “us”) in SINGAPORE, which it controls and operates from its headquarters at 10 Kallang Avenue #04-10 to #04-18 Tower 2, Aperia Singapore 339510.

You should also review our Privacy Statement which describes how we collect, use and share information.

The online services are not intended to be used by, or targeted to, anyone under the age of [14]. You must be at least [14] years old to use the online services. If you are at least [14] but not yet [18] years old (or the legal age of majority if different in your jurisdiction), then you must review these terms with your parent or guardian and they must understand and agree to these terms in order for you to use the online services.

If you or your parent or guardian do not agree to these terms, then you must immediately stop using the online services and request that McDonald’s close any online services account that you have created.

You may, at any time, cancel your McDonald’s app account by selecting ‘Delete Account’ in the Account section of the app.

About the online services.

Availability of products and services. McDonald’s products and services are available in many parts of the world. However, the online services may describe products and services that are not available worldwide.

Obey the rules of the road. Whenever you use the online services, you must obey the rules of the road and all applicable rules and regulations. YOU MUST NOT USE THE ONLINE SERVICES WHILST DRIVING OR WHILST BEHIND THE WHEEL OR CONTROLS OF A VEHICLE THAT IS MOVING OR NOT IN “PARK”. In the interest of safety at all times, you should only use the online services when it is lawful and safe to do so.

You are responsible for your devices and accounts. You are responsible for any devices, software and services needed to use the online services. McDonald’s does not guarantee that the online services will fully function on any particular device or with any particular software. You are also responsible for any messaging and data charges, fees and taxes for your use of the online services, including when we communicate with you by text, email or other means that you choose. You may only use the online services with devices that you own or control and using only the authorized operating system (e.g., Apple iPhone OS for Apple devices). If you create an online services account, you are responsible for keeping the account secure and for all activity under the account. You can only use one online services account and must keep your account information accurate at all times.

McDonald’s right to update or terminate the online services. You understand and consent that (with or without notice) McDonald’s may update, modify or terminate the online services (or your access to them) from time to time, including by pushing updates to (or removing functionality or access from) any McDonald’s mobile app that you have installed on your device.

Updates to these terms. McDonald’s may also update these terms at any time and at its sole discretion. If McDonald’s makes material changes to the terms, we will notify you by any reasonable means such as by posting the new terms in the online service. If you do not agree to the changed terms, then you must immediately stop using the online services and request that McDonald’s close any online services account that you have created.

Links to job opportunities from the online services. McDonald’s and all restaurants are equal opportunity employers committed to diverse workforces. The online services may provide links to job opportunities posted by McDonald’s or by restaurants. These opportunities are with the restaurant alone (in other words, with the subsidiary or franchisee) and not with McDonald’s or its parent company (McDonald’s Corporation). This means that the restaurant that posted the opportunity is alone responsible for setting the job requirements, all hiring decisions, and all other employment related matters in its business. Neither McDonald’s nor its parent company receives a copy of any application you submit to a restaurant that is a franchisee, neither controls whether you receive an interview or are hired, and neither controls franchisees’ employment policies and practices. Neither McDonald’s nor its parent company employs independent franchisees. If you are hired by a restaurant that is a franchisee, only that franchisee, and not McDonald’s or its parent company (McDonald’s Corporation), will be your employer.

How to contact us. If you have any questions or comments regarding the online services, please see the Contact Us section in the online services or you can always visit [https://www.mcdonalds.com.sg/contact-us/]

Hanbaobao Pte. Ltd. (Licensee of McDonald’s)
10 Kallang Avenue
#04-10 to #04-18
Tower 2 Aperia
Singapore 339510

Our information practices and communications with you.

McDonald’s Privacy Statement. The McDonald’s Privacy Statement describes our information practices, including how we collect, use and share information.

How we communicate with you. Through the online services, you may opt in to receive emails, text messages to the email address/mobile number you provide to us or push notifications from McDonald’s. When you opt into any of these types of communications and/or reach out to us via direct messaging platforms (including but not limited to Facebook, Instagram and Tik Tok), you understand and consent that you will receive marketing, transactional and other messages from McDonald’s. McDonald’s may use the information you have provided to us to communicate with you in accordance with McDonald’s Privacy Statement (https://www.mcdonalds.com.sg/privacy).

Opting out of communications generally. You have a choice in how we communicate with you. You can generally find your communication preferences with instructions on how to opt out in the profile section of the online service that you use. You may also have the ability to change your communication preferences using your device settings. In addition, our communications themselves may include the opportunity to opt out. You understand and agree that you may need to separately manage your communication preferences for each communication method. For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them. Whilst we do our best to offer convenient methods for you to manage your communications preferences, you may need to separately adjust your preferences for each online service. Please note that for some account-related and transactional communications, the only way to stop receiving these communications may be to close your online services account. Lastly, please note that if you are receiving communications from a McDonald’s franchisee, then you will need to opt out from them directly.

Sending orders to restaurants.

This section applies to any orders you place using the online services. Please read this section before you send any orders to restaurants using the online services. Please note that ordering may not be available in all online services. Please see the FAQs for more information on ordering.

About ordering.

The purpose of ordering is to provide customers with a convenient way of building orders for products in advance and submitting their orders at a participating restaurant.

In order to place an order using the online services you need to have a registered online services account. The following information is required for registration: first and family name, and email-address.

Registering your payment method.

Before you submit an order, you must register a credit card or debit card (either one, a “payment card”) to use with your orders. We currently only accept American Express, Mastercard or VISA cards, even if you are making payment through Apple Pay or Google Pay. We also accept GrabPay.

McDonald’s and the restaurants use third party providers to securely store your payment card information and process your payments to restaurants. You understand and agree that, when you register a payment card, McDonald’s or its third-party providers may verify that the payment card you registered is valid. You also understand and agree that when you use ordering to make a purchase from a restaurant, that restaurant will be the merchant of record. Restaurants may require information other than your order code to verify your purchase. You represent and warrant that you are of sufficient age and have all legal rights to use all payment cards you register.

You purchase products directly from restaurants.

When you use ordering, you submit orders directly to a participating restaurant and the contract for supplying the products will be between you and the restaurant that accepts your order. The restaurant where you collect your products is responsible for preparing the products and providing them to you. You further understand and agree that you are purchasing directly from restaurants (and not McDonald’s Corporation or any other McDonald’s entity) and that neither McDonald’s Corporation nor any other McDonald’s entity have any responsibility arising out of or related to any products that you purchase from restaurants using ordering.

Building, paying and sending your order to a restaurant.

You can use ordering to build your order and send it to a participating restaurant that you select. You make your purchase and your payment card is charged when you press “Pay Now” on the online service. You will receive an order code. Orders made must be collected in person from the selected restaurant.

Your Order Options

You can select the following options for your mobile order: Take Away, Dine-In (Table Service), Drive-Thru or McDelivery®.

Preparing your Order

All products are subject to availability at the restaurant where you collect your order. When you select your restaurant, you will see the breakfast or main menu serving time for that restaurant. When you select your pick up option for Take Away, you will see the serving time for each option (For example 6am – midnight). If you arrive after the restaurant has closed, then you will not be able to collect your order and the payment will not be refunded. Please ensure you can arrive in time before you confirm and make payment. If you have selected the wrong restaurant when placing your order, you will not be refunded.

When placing your order for pick up at the counter, you should pick up your order within 30 minutes from the moment you have confirmed and paid. Once you confirm and pay your order will be prepared. Please ensure that you can arrive in good time.

To ensure that you are notified when your order is ready for collection, please turn on your push notifications.

When placing your order for pick up at the Drive-Thru, you confirm and pay but your order will not be prepared until after you arrive at the Drive-Thru and provide your order code. If you select pick up at drive thru and you arrive after the menu change over or if any of your selected products are no longer available, then you will need to speak to a crew member.

When placing your order for Dine-In (Table Service), once you arrive, you need to enter your table number into the App before you can pay. Once you confirm and make payment your order will be prepared. Once the order is ready, a crew member will deliver your order to you.

Some restaurants do not sell all products. Images of products and packaging on the online services are examples only and may not be identical to the product or packaging you receive from a restaurant. Differences may be due your device’s display of colours or factors such as the ingredients used, the supplier, the region of the country, and the season of the year.

About the prices in ordering.

Each restaurant independently determines its own prices and independently applies any additional taxes and fees as required by law. Certain deals and pricing may not be available for all orders at all locations. In the event you discover an error in the price of a product charged to you, please contact the restaurant where you purchased the product to seek a refund of the difference.

Location Services

You may need to enable location services on your device to benefit from the automatic selection of your nearest restaurant and a location check if you are far away when you submit and pay for your order. If you do not have location services enabled, or if you do not wish to order from your nearest restaurant you will have selection the restaurant manually.

Paying for your order.

When you submit “Pay Now” you authorize the restaurant to process your order. The restaurant’s payment service provider will process your payment and charge the payment card you selected when you built your order. You may receive a notification within the ordering feature that the restaurant has accepted your order and is preparing it. You own the products after you have collected them.

What if I have an issue with a payment or want a refund?

Please contact your bank if you have any questions about charges reflected on your payment card statement or to dispute a restaurant transaction for a charge on your payment card. Your bank can advise you on your bank policy and can tell you their policy on when they release pending charges.

What should I do if I suspect fraudulent activity on my account?

If you believe incorrect or unauthorized charges appear on your account, you should immediately contact your bank. You should also immediately update your password. Security experts recommend that individuals use good password complexity and different user name and password combinations for each account.

Cancelling your order, refunds and your consumer rights.

You have the ability to update or abandon your order at any time until you confirm and pay for your order. However, once you confirm and pay for your order you cannot cancel it. If you desire to seek a refund, including if the products are unsatisfactory or for any other reason, please see the Contact Us section in the app or you can always visit https://www.mcdonalds.com.sg/contact-us/. Your legal rights in this respect are not affected by anything in these terms.

MyMcDonald’s Rewards

Last updated: 08 APR 2025

Generally. These terms describe the MyMcDonald’s Rewards programme.

Eligibility and enrolment. In order to enroll in MyMcDonald’s Rewards programme, you must register an account to use the online services. Customers who registered an account to use the online services prior to the launch of MyMcDonald’s Rewards programme can enroll by continuing to use the online services on or after the launch date of MyMcDonald’s Rewards programme.

Deals. You have the possibility of receiving deals through the online services. The following general terms apply to the deals: (1) the deals may only be available through that particular online service and for the product shown and subject to availability, in participating restaurants only, and until the expiration date; (2) serving times apply (e.g., certain non- breakfast deals may not be available at breakfast serving times); (3) unless otherwise stated each deal expires on redemption; (4) unless otherwise stated each deal can be used once per restaurant visit (5) deals are not transferable; and (6) there is no cash alternative; (7) deals are only redeemable via online services (Mobile Order) or in-store at the counter, kiosk or Drive-Thru or when using McDelivery® via the app unless otherwise stated. In addition, there may be specific terms that apply to the deal which are stated within the individual terms and conditions of the deals.

How to redeem a deal. You redeem a deal when you place your order on your device using the online services, at the counter or kiosk by scanning the deal QR code or at a Drive-Thru by reading out the alphanumeric code to the crew member taking your order. How to earn points. You will earn 10 points per $1 Singapore Dollar spent, (may exclude Goods and Services Tax (GST)). You can see the products eligible for points displayed on the app.

You earn points from a qualifying purchase at a participating restaurant when you place your order:

via online services (Mobile Order and McDelivery®);
at the counter or kiosk by scanning your digital loyalty card; or
at a Drive-Thru by reading out the alphanumeric code to the crew member taking your order or by scanning your digital loyalty card if the scanner is available at the Drive Thru

If you do not follow this process at the time of purchase you will not earn points or have any recourse to claim the points. There might be a delay before the Points that you earn are added to your account. Only points earned in Singapore can be used to redeem Rewards in Singapore.

Bonus campaigns or promotions. From time to time, McDonald’s may offer bonus campaigns or points accelerators that allow you to earn points in new and different ways. Further information regarding any bonus campaign or promotions shall be made available in the context of such campaign or promotion.

Maximum points you can earn. Your account holds a maximum of 25,000 points (“Rewards Ceiling”) at any one time. If making a qualifying purchase will cause you to exceed the Rewards Ceiling, you will not earn points above the Rewards Ceiling. The maximum number of points you can earn per day is 10,000 points, and a maximum of up to 7 transactions (points earned) daily.

Redeeming your points for Rewards. You can redeem your points at participating restaurants for free products or a discount on a product from the Rewards Menu (“Redeemable Product(s)”). You must use the McDonald’s app to convert your points to a Reward selected from the Rewards Menu.

You redeem a Reward when you place your order:

via online services (Mobile Order and McDelivery® );
at the counter or kiosk by scanning the Reward QR code; or
at a Drive Thru by reading out the alphanumeric code to the crew member taking your order.

Rewards Menu. The Redeemable Products and how many points are required for each Redeemable Product are contained in the Rewards Menu on the app.

Point expiration. Points expire at the end of the month after the year earned.

Miscellaneous.

Points and deals have no cash value.

Points and deals are not transferrable and can only be used in Singapore.

Full terms and conditions of each deal/reward is indicated within the deal/reward terms and conditions in the McDonald’s app.

Refunds

McDonald’s is entitled to remove MyMcDonald’s Rewards points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products included in the loyalty scheme with an equivalent points value.

Suspicious Activity

McDonald’s is entitled to take any action it considers appropriate, including removing or suspending your account and points accrued if we detect any suspicious activity concerning your account including but not limited to:

engaging in illegal or fraudulent activities;
supplying or attempting to supply false or misleading information, or making a misrepresentation to McDonald’s or the participating restaurant; or
selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any reward, benefit or points other than in accordance with these terms and conditions; or
excessive earning (via fraud or other means).

General

You may only have one MyMcDonald’s account at any one time.

You are responsible for updating any change of name, email or any other details as soon as practicable after the change. McDonald’s is not responsible for any failure by the customer to update any details in accordance with this clause.

McDonald's reserves the right to terminate the deals and MyMcDonalds Rewards programme if events beyond its reasonable control mean that it can no longer operate it.

McDonald's reserves the right not to accept deals and MyMcDonalds Rewards programme if in its reasonable opinion the App, deals and MyMcDonalds Rewards programme has been tampered with.

An account will terminate automatically on the death of the account holder. MyMcDonald’s Rewards points earned but not yet redeemed will be cancelled. McDonald’s will close the [MyMcDonald’s Rewards] account on notification of the account holder's death. McDonald’s will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.

McDonald's retains at all times ownership of all materials and advertising in connection with the deals and MyMcDonalds Rewards programme together with all intellectual property rights in and over the materials and advertising for deals and MyMcDonalds Rewards programme.

Taking part in the MyMcDonalds Rewards programme amounts to acceptance of these terms and to their respective interpretation under the law and jurisdiction set out in SINGAPORE.

You agree that the following shall not be considered to be proper participation in the MyMcDonalds Rewards programme:

any purchase (including via a third party (i.e. eBay, Lazada, Shopee, Amazon etc)), sale, offer to sell, giving away or other dealing with the App or Deals and MyMcDonalds Rewards programme save for as expressly permitted in these terms,
any use for any purpose whatsoever, save as expressly permitted in these terms, of McDonald's advertising, feature taken from such advertising, and/or of the intellectual property rights in or over such advertising, and any breach by you of these terms.

Nothing in these terms shall affect your statutory rights. McDonald's may (in its sole discretion) decline to enter into any correspondence save as otherwise stated in these terms.

All instructions, terms and conditions on any advertising or promotional materials relating to this Promotion form part of these terms although, in the event of conflict, these provisions shall prevail over all such other instructions, terms and conditions. Expressions which have been defined above shall have the same meanings when used in such other instructions, terms and conditions wherever the context admits.

Promoter:

HANBAOBAO PTE. LTD. (LICENSEE OF McDonald’s)
10 Kallang Avenue
#04-10 to #04-18
Tower 2 Aperia
Singapore 339510

You may, at any time, cancel your account by selecting ‘Delete Account’ in the ‘My Account’ section of the App. Upon confirmation of cancellation, all accumulated MyMcDonalds Rewards points in your account will immediately expire. Accordingly, McDonald’s recommends that MyMcDonald’s Rewards members carefully plan all cancellations to avoid unintentional loss of accumulated points. Once expired, the points cannot be reimbursed.

You purchase products directly from restaurants. When you redeem deals or rewards, you redeem them directly with a participating restaurant and the contract for supplying the products will be between you and the restaurant that accepts your order (and not with McDonald’s nor any other Members of the McDonald’s System). The restaurant where you collect your products is responsible for preparing the products and providing them to you. [YOU FURTHER UNDERSTAND AND AGREE THAT YOU ARE PURCHASING DIRECTLY FROM RESTAURANTS (AND NOT McDONALD’S OR ANY OTHER MEMBERS OF THE McDONALD’S SYSTEM) AND THAT NEITHER McDONALD’S NOR ANY OTHER MEMBERS OF THE McDONALD’S SYSTEM HAVE ANY RESPONSIBILITY ARISING OUT OF OR RELATED TO ANY PRODUCTS THAT YOU PURCHASE FROM RESTAURANTS USING ORDERING.] McDonald’s Corporation (which is McDonald’s parent company), its subsidiaries, affiliates, their franchisees, agents, representatives, and agencies and their officers, directors, and employees are together, “Members of the McDonald’s System”.

About the products in the online services. All products are subject to availability at the restaurant where you collect your order. Some restaurants do not sell all products. Images of products and packaging on the online services are examples only and may not be identical to the product or packaging you receive from a restaurant. Differences may be due your device’s display of colours or factors such as the ingredients used, the supplier, the region of the country and the season of the year.

About the prices in ordering. Each restaurant independently determines its own prices [and independently applies the local sales Goods and Services Tax (“GST”)]. [Prices include Goods and Service Tax at the current prevailing rate in accordance with Singapore laws.] Certain deals and pricing may not be available for all orders at all locations. In the event you discover an error in the price of the product charged to you, please contact the restaurant where you purchased the product to seek a refund of the difference.

Ownership and Licenses for the online services.

McDonald’s intellectual property ownership. Any and all rights in the online services are and shall remain the exclusive property of McDonald’s or its licensors. For purposes of clarity, “online services” includes any and all content on the online services, such as, but not limited to, text, images, graphics, logos, page headers, button icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade dress, audio, video, data and other materials (together, “content”) as well as any part of the online services. The online services are licensed, not sold, to you. Nothing in these terms intends to transfer any such rights to, or to vest any such rights in, you. You may not take any action to jeopardize, limit or interfere with McDonald’s or its licensors’ rights.

Your license to use the online services. Subject to these terms, you are granted a personal, non-exclusive, non-transferable and revocable license to use the online services solely for your own personal, non-commercial purposes solely in accordance with these terms. For purposes of clarity, “Use” includes access, interact with, and display. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights these terms expressly grant to you. McDonald’s reserves all other rights.

Trademark information. Trademarks, service marks, and all graphical elements, including the look and feel appearing on the online services, are distinctive and protected trademarks or trade dress of McDonald’s or licensors. The online services may also contain various third-party names, trademarks, and service marks that are the property of their respective owners.

User submissions and unsolicited ideas

User submissions. Some online services may allow you to send comments, remarks, suggestions, ideas, graphics, photographs, questions, complaints or other information posted or communicated to McDonald’s through the online services (together, “submissions”). You understand that by submitting any information to McDonald’s through the online services, you grant McDonald’s a perpetual, irrevocable, worldwide, non- exclusive, royalty-free, transferable license to use, reproduce, distribute, sublicense to others, modify, translate, prepare derivative works of, publicly display, and publicly perform the submissions, including to use them for any commercial or other purpose whatsoever without approval from or compensation to you or any other person, including to use them for any commercial or other purpose whatsoever without approval from or compensation to you or any other person. McDonald’s will not be required to treat any submissions as confidential.

Unsolicited ideas. It is McDonald’s policy not to consider unsolicited ideas. While we appreciate you taking the time to consider McDonald’s, we’re unable to review new ideas from outside the McDonald’s system. You expressly waive any and all claims against McDonald’s and Members of the McDonald’s System in connection with McDonald’s consideration, use or development of any product, design, concept or other materials similar or identical to your submission now or in the future. Please see McDonald’s FAQs for more information.

Acceptable uses and restrictions for the online services.

Acceptable uses and other restrictions. With respect to the online services (which includes content), you may not, and may not allow third parties, to:

Use the online services for any purpose that is unlawful or prohibited by these terms;
Delete or change any copyright, trademark, or other proprietary notices;
Attempt to obtain ownership or title to the online services, including the content;
Use, copy, distribute, republish, display, disclose, upload, post, or transmit the online services in any commercial manner;
Rent, lease, sell, sub-license, loan, translate, merge, adapt, assign or transfer the online services, or combine them with, or incorporate them into, any other programs or services;
Disassemble, decompile, reverse-engineer, copy in source or object code format, or create derivative works based on the online services;
Transfer, provide, export or re-export the online services in violations of an embargo, trade sanction, or other technology control or export laws and regulations you also represent and warrant that you are not (i) located in a country subject to a U.S. Government embargo, or designated by the U.S. Government as a “terrorist supporting” country; or (ii) listed on any U.S. Government list of prohibited or restricted parties];
Use or launch any unauthorized technology or automated system to access the online services or extract content from the online services, including but not limited to spiders, robots, screen scrapers, or offline readers;
Attempt to disable, damage, overburden, impair or gain unauthorized access to the online services, McDonald’s network or any user accounts associated with the online services.

Limitations on liability and disclaimers.

Limitations on McDonald’s liability. McDONALD’S, McDONALD’S CORPORATION, NOR ANY OTHER MEMBERS OF THE McDONALD’S SYSTEM SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGE, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY OR INCIDENTAL DAMAGES, INCLUDING LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO OR ARISING OUT OF THE ONLINE SERVICES. NOTHING IN THIS SECTION IS INTENDED TO LIMIT McDONALD’S LIABILITY FOR DAMAGES TO THE EXTENT CAUSED BY McDONALD’S OWN GROSS NEGLIGENCE OR INTENTIONAL OR UNLAWFUL MISCONDUCT. ADDITIONALLY, NOTHING IN THIS SECTION IS INTENDED TO LIMIT OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE LIMITED OR ALTERED UNDER APPLICABLE LAW. McDonald’s reserves all legal rights to recover damages or other compensation under these terms or as allowed by law.

McDonald’s provides the online services “AS-IS” and without any warranties. The online services may include inaccuracies or errors. McDONALD’s PROVIDES THE ONLINE SERVICES “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. McDONALD’S DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. McDONALD’S DOES NOT WARRANT OR MAKE ANY REPRESENTATION THAT THE ONLINE SERVICES WILL BE ACCURATE, RELIABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE ONLINE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME TOTAL RESPONSIBILITY RELATED TO YOUR USE OF THE ONLINE SERVICES. YOUR SOLE REMEDY AGAINST McDONALD’S, Mc DONALD’S CORPORATION AND ALL OTHER MEMBERS OF THE McDONALD’S SYSTEM FOR DISSATISFACTION WITH THE ONLINE SERVICES IS TO STOP USING THEM. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

Third party services. The online services may link to or allow you to use third-party websites, downloadable materials, content, social networks, or other digital services (together, “third party services”). These third parties may have their separate terms and conditions or privacy policies that you should review and understand before using them. McDonald’s does not endorse and is not associated with any of these third party services. McDONALD’S, McDONALD’S CORPORATION AND ALL OTHER MEMBERS OF THE McDONALD’S SYSTEM HAVE HAVE NO RESPONSIBILITY FOR ANY LOSS OR DAMAGES ARISING FROM OR RELATED TO THESE THIRD-PARTY SERVICES.

Events beyond our control. McDONALD’S, Mc DONALD’S CORPORATION AND OTHER MEMBERS OF THE McDONALD’S SYSTEM HAVE NO RESPONSIBILITY FOR McDONALD’S FAILURE TO PERFORM ANY OF ITS OBLIGATIONS UNDER THESE TERMS CAUSED BY OR RELATED TO ANY EVENT BEYOND MCDONALD’S REASONABLE CONTROL. If such an event occurs, then McDonald’s obligations under these terms will be suspended for the duration of the event; and McDonald’s may, but is not required to, use reasonable endeavors to find a solution by which its obligations under these terms may be performed despite the event.

Apple Applications

These terms incorporate and supplement the Apple, Inc. (“Apple”) terms and Conditions (available at http://www.apple.com/legal/itunes/us/terms.html#service), including the Licensed Application End User terms therein (“Apple terms”). If you are using the online services through Apple application (“Apple Application”), you also acknowledge and agree:

Apple has no obligation at all to provide any support or maintenance services in relation to the Apple Application. If you have any maintenance or support questions in relation to the Apple Apps, please contact McDonald’s, not Apple, using the above Support Services details;
except as otherwise expressly set out in these terms, any claims relating to the possession or use of the Apple Application are between you and McDonald’s (and not between you, or anyone else, and Apple); and
in the event of any claim by a third party that your possession or use (in accordance with these terms) of the Apple Application infringes any intellectual property rights, Apple will not be responsible or liable to you in relation to that claim;

If the Apple Application that you have purchased does not conform to any warranty applying to it, you may notify Apple, which may refund the purchase price of the Apple Application to you subject to then-current Apple terms and conditions. Subject to that, and to the maximum extent permitted by law, Apple does not give or enter into any warranty, condition or other term in relation to the Apple Application and will not be liable to you for any claims, losses, costs or expenses of whatever nature in relation to the Apple Application or as a result of you or anyone else using the Apple Application or relying on any of its content.

Miscellaneous

McDonald's makes no representation that the online services are appropriate or available outside of SINGAPORE. If you use the online services from other locations, you are responsible for compliance with applicable local laws.
Governing Law and Jurisdiction - These terms shall be governed by and construed in accordance with the laws of SINGAPORE, without giving effect to any principles of conflicts of law. Each of the parties irrevocably submits to the exclusive jurisdiction of the courts of Singapore for the purpose of any suit, action or other proceeding related to or arising out of these terms.
Although these terms govern the online services as between McDonald’s and you only (and although Apple is not a party to, and no other Members of the McDonald’s System are parties to), these terms, Apple [and other Members of the McDonald’s System] are third party beneficiaries under these terms and will have the right to enforce against you those rights that McDonald’s holds under these terms to the extent such terms may pertain to them; there are no other third beneficiaries under these terms.
On termination of these terms or of your permission to use the online services, all rights granted to you under terms shall cease; however, these terms will continue to apply to your prior use of the online services and anything relating to or arising from such use. Upon termination, all of rights of McDonald’s and other Members of the McDonald’s System, including all intellectual property rights, proprietary rights, and licences in these terms shall survive, as well all restrictions on use, all limitations on liability and disclaimers.
Each of the terms and conditions in these terms are severable and operate separately. If any of them are unlawful, void or unenforceable, then the remaining terms and conditions will remain in full force and effect.
If McDonald’s fails to insist that you perform any of your obligations under these terms, or if McDonald’s does not enforce its rights against you, or delays in doing so, that will not mean that McDonald’s has waived its rights against you and will not mean that you do not have to comply with those obligations.
McDonald’s may transfer its rights and obligations under these terms to another organisation or entity, but this will not affect your rights or our obligations under these terms. You may only transfer your rights or obligations under these terms to another person if McDonald’s agrees in writing.
McDonald’s may share your personal information with suppliers who help to protect you and McDonald’s from fraud. One such supplier is Sift Science, Inc. (“Sift”) who uses the information as a controller for the benefit of McDonald’s and others in accordance with its privacy notice located at https://sift.com/service-privacy. To exercise your rights in relation to Sift’s processing of your personal data, please contact Sift directly.

TERMS & CONDITIONS (MCDELIVERY®)

Last updated: 08 APR 2025

By placing an order or utilizing any services under McDonald’s app, you agree to the Terms and Conditions (McDelivery), the Website Terms, Privacy Policy, Terms & Conditions (Online Services) collectively known as “Terms & Conditions”. If you do not agree, you should not place an order (as defined below).

These Terms & Conditions apply to single orders (subject to the minimum order as defined below) that are placed with Hanbaobao Pte. Ltd. (Licensee of McDonald’s) (“McDonald’s”) through McDonald’s app (each, an “order”).

Islandwide delivery of each order to a single delivery point with minimum order of S$12.00 per order
A delivery surcharge of $4.80 applies for every order made via McDonald’s app.
Special order requests (e.g. without sauce, additional vegetables, no ice etc.) are not available via McDonald’s app
In order for us to maintain high standards of quality and hygiene, there are periods of equipment maintenance during which certain food items will not be available. For quality reasons, we do not deliver Vanilla Cones and Salads.
Breakfast orders are taken until 10.45am except for weekends and public holidays where such orders are taken until 11.45am.
Lunch / Dinner / Supper orders are taken until 3.45am.
Prices of meals may vary with your choice of drink. The price of your meal will be reflected on your order form prior to confirmation.
To facilitate order processing in the case of orders made via McDonald’s app, condiments are assigned based on a standard allocation as determined by McDonald’s from time to time at its sole discretion.
Every Happy Meal® comes with a pre-assigned toy, based on availability.
There is a maximum of 20 items for all orders placed via the McDonald’s app.
The payment choices are debit/credit card (VISA, MasterCard and American Express only) (“debit/credit card”), and GrabPay for orders via the McDonald’s app. We are currently unable to accept payment by NETS cards, EZlink cards, any ANZ debit/credit cards or any other forms of cashless payments. Payment shall be made at the point of order.
You acknowledge agree and consent that your personal data such as your name, debit/credit card number and card expiry date (for debit/credit card payment) and the mobile numbers (for mobile payment), may be disclosed to third parties (located within and outside of Singapore) processing such cashless payment transactions, including debit/credit card companies, banks and payment gateways provider, and, subject to their respective personal data privacy policies and applicable laws, may be used, processed and stored by such third parties to facilitate payments that you now or subsequently make for orders placed. Once a transaction is complete we may hold a reference to the debit/credit card used (i.e. first 6 and last 4 digits of the card) and the mobile numbers (for mobile payment), which is held against your order transaction details and for any card/bank promotions.
Once an order is confirmed by McDonald’s, such order cannot be cancelled or modified by you without McDonald’s agreement in writing. Further, subject to applicable law, McDonald’s is not liable to provide a refund once an order has been confirmed and payment (full or part) has been received.
You agree that McDelivery® service may be provided by our third-party delivery partners subject to availability of riders. Your order remarks and requests are subject to McDonald’s sole discretion.
Although we will endeavour to deliver your food orders within the indicated timeframe, any delivery times stated or agreed or represented are estimates only. Delivery times may be affected by a number of factors, including those outside of our control such failure of equipment, bad weather and/or traffic conditions. While timely delivery is an important commitment, we place equal importance in ensuring the safety of our drivers / riders, and the due observance of traffic regulations.
McDelivery® service is subject to availability of resources. We reserve the right to reject or cancel any order.
Access to the McDonald’s app may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond McDonald’s reasonable control. McDonald’s disclaims all liability for any malfunction, suspension or interruption of the Online services, including inaccessibility due to network problems.
If McDonald’s is prevented or delayed in the performance of any or all of its obligations under this Agreement due to an event of force majeure, then McDonald’s shall be excused performance or the punctual performance, as the case may be, of its said obligations and McDonald’s shall not be liable to you (whether in damages or otherwise) for such non-performance or delay in performance. “Force majeure” means any event which is beyond the control of McDonald’s, and includes exceptional weather conditions, floods, droughts, storms, lightning, high winds, typhoons, earthquakes, natural disasters, acts of God, aircrafts or aerial objects, explosion, fire, war, hostilities, insurgencies, terrorisms, civil commotions, riots, strikes or lock-outs on a city or industrial scale, industrial disputes, industrial actions by workmen, shortage of labour, goods, food or materials, breakdown of machinery or tools or systems; and acts or regulations of government and political interferences with the usual operations of McDonald’s.
McDonald’s may use the information you have provided to us to communicate with you in accordance with McDonald’s Privacy Statement (https://www.mcdonalds.com.sg/privacy).

TERMS & CONDITIONS (PARTIES AT McDONALD’S BOOKING)

Last updated: 08 APR 2025

By booking the Party with Hanbaobao Pte. Ltd. (Licensee of McDonald’s) (hereinafter called “McDonald’s”), I hereby confirm my agreement to the following Terms & Conditions:

Instore Parties (Parties at McDonald’s)

Each child must at all times be accompanied at the Party by a parent / adult guardian.
Parents / guardians are solely responsible for watching and looking after their children at the Party, and for ensuring their safety and their proper behaviour.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, McDONALD’S, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, AGENTS AND EMPLOYEES DO NOT ASSUME ANY LIABILITY FOR PERSONAL INJURY, OR LOSS OR DAMAGE TO PROPERTY, ARISING DURING, FROM OR IN CONNECTION WITH THE PARTY.
McDonald’s has the right to remove from the Party any person who does not follow the Party / site requirements; who engages in dangerous behaviour; who engages in bullying or other anti-social behaviour; or for any other cause deemed reasonable by McDonald’s. McDonald’s shall not, in such event, be liable to make any refund or other compensation.
The Party duration is 1 hour 45 minutes. Please ensure that all guests arrive on time. An allowance of 15 minutes will be given subject to availability.
The Party will be cancelled if the host fails to arrive at venue 30 minutes after the allocated time slot. The Deposit paid is non- refundable.
No outside food or drinks (including alcohol) allowed. McDonald’s has the right to STOP/Cancel the Party immediately for those who does not comply with the Party / site requirements. McDonald’s shall not, in such event, be liable to make any refund or other compensation.
All Party Pack items distributed at the Party are subject to change without prior notice. You are not allowed to put other outside items inside our Party Packs.
The gift for the Birthday Celebrant is subject to availability and is for one (1) person (except for twins).
You may choose to bring your own birthday cake and consume it within the Party area at our restaurant. However, we do not allow any outside food (including cake) to be kept inside our chiller / freezer due to food safety reasons.
As the time slot of the Party is fixed, outside entertainers (e.g. Magicians, balloon crafters) are strongly discouraged. If there are outside entertainers planned for the Party, please inform our Party Organizer so that he/she can advise you on the best workaround solutions.
For the safety of everyone including your guests, our employees and customers, Piñata is not allowed in the Party.
You may put up your own decorations in our Party area. However, this is limited to simple hanging items and balloons, subject to McDonald’s brand guidelines and values that are culturally appropriate for all customers. Such items must be easily removed at the end of the Party without causing damage to our property.
Booking must be made a minimum of 14 days prior to the party date via our website and will require a non-refundable $150 deposit, specific to party date & time. You may still make one change to your party booking date/time with the chosen McDonald’s restaurant without forfeiting deposit, subject to availability, more than 3 months from original party date & time.
Booking deposit is made via our website and is ineligible for MyMcDonald’sRewards points.
Non-peak party prices apply to parties from Mondays to Thursdays, except Public Holidays. Peak party prices apply to parties from Fridays to Sundays and Public Holidays.
Breakfast Menu: All breakfast parties starting from 10:00 AM will be served breakfast items only. No lunch options will be included.

In-store Parties (Parties at McDonald’s) Add-ons:

Add-on items can still be ordered directly with your selected party store after booking, and finalized 14 days prior to your party date, while stocks last, visuals are for illustration only.
Add-on free flow Vanilla soft serve will be applied for the total actual party size, limited to Party duration. i.e. 15 pax Party Invitees = 15 pax receives free flow Vanilla soft serve during Party duration. Vanilla soft serve applies to Vanilla cone only, subject to availability and may be replaced with an alternative flavour.
Options for Add-on Balloon decorations may differ between various McDonald’s Party rooms, while stocks last, visuals are for illustration only.
Add-on Balloon decorations may include items from our restaurant property that cannot be removed from restaurant premises.
Add-on Balloon sculpting is subject to 1 hour duration with 5 standard options, while stocks last, visuals are for illustration only.

McDelivery® Parties (Parties at Home)

Party Exclusive Gift and Birthday Cake are only available with every Party Pack/Party Gift Box purchase, while stocks last.
Party orders are only available via McDelivery® after breakfast hours and while stocks last. Chicken McCrispy® is not available at McDonald’s Shell Tampines, McDonald’s Shell Hougang, McDonald’s Shell Havelock, McDonald’s Clementi Avenue 3, McDonald’s Parklane and McDonald’s Tampines Kiosk.
Depending on the size of the order, deliveries may be made in multiple trips by different riders.

PERSONAL DATA NOTICE & CONSENT

I hereby authorise, agree and consent to allow Hanbaobao Pte. Ltd. and its affiliates (collectively “McDonald’s”) to:

collect, use, disclose and/or process personal data about me and the Birthday Celebrant that I had previously provided McDonald’s, that I now provide McDonald’s, that I may in future provide McDonald’s with and/or that McDonald’s possesses about me and the Birthday Celebrant including but not limited to my name, my email address, my telephone numbers, and the Birthday Celebrant’s name, age and gender, for the following purposes:
1. facilitating, processing, dealing with, administering, managing and/or maintaining the relationship with McDonald's;
2. dealing in any matters relating to McDonald's products, services and activities;
3. carrying out due diligence and other screening activities, or to prevent or investigate any fraud or breach of contract or unlawful activity, or complying with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction;
4. conducting research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to enhance McDonald's products, services and/or operations, and/or otherwise for McDonald's business operations and purposes;
5. storing, hosting, backing up (whether for disaster recovery or otherwise) of my personal data, whether within or outside Singapore,
  (collectively the "Purposes");
disclose personal data about me and/or the Birthday Celebrant to McDonald's third party service providers and agents ("Representatives") that are engaged by McDonald's to perform certain functions in connection with the Purposes, so long as disclosure is necessary to enable such Representatives to perform the said functions. The Representatives may be located within or outside Singapore. In this regard, I hereby acknowledge, agree and consent that the said Representatives may, to the extent necessary to perform the said functions, collect, use, disclose and/or process personal data about me and/or the Birthday Celebrant.

I hereby represent and warrant that where I provide the personal data of other individuals to McDonald’s, I have the authority and consent of such individuals to disclose their personal data to McDonald’s and Representatives for the Purposes as aforesaid.

If the Birthday Celebrant is below 18 years of age, I confirm that I am the parent / legal guardian of the Birthday Celebrant and I have the authority to disclose his / her personal data to McDonald’s and Representatives for the Purposes as aforesaid.

I acknowledge that should I wish to withdraw my consent in part or whole, I will send an email to McDonald’s Data Protection Officer at mcd.pdpa.dpo@sg.mcd.com and provide details of my withdrawal.

TERMS & CONDITIONS (EVENTS AT McDONALD’S BOOKING)

Last updated: 08 APR 2025

By booking the Event with Hanbaobao Pte. Ltd. (Licensee of McDonald’s) (hereinafter called “McDonald’s”), I hereby confirm my agreement to the following Terms & Conditions:

Each child must at all times be accompanied at the Event by a parent / adult guardian.
Parents / guardians are solely responsible for watching and looking after their children at the Event, and for ensuring their safety and their proper behaviour.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, McDONALD’S, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, AGENTS AND EMPLOYEES DO NOT ASSUME ANY LIABILITY FOR PERSONAL INJURY, OR LOSS OR DAMAGE TO PROPERTY, ARISING DURING, FROM OR IN CONNECTION WITH THE EVENT.
McDonald’s has the right to remove from the Event any person who does not follow the Event / site requirements; who engages in dangerous behaviour; who engages in bullying or other anti-social behaviour; or for any other cause deemed reasonable by McDonald’s. McDonald’s shall not, in such event, be liable to make any refund or other compensation.
Participants must arrive on time. An allowance of 15 minutes will be given subject to availability.
The participant’s slot will be cancelled if the participant fails to arrive at venue 30 minutes after the allocated time slot.
No outside food or drinks (including alcohol) allowed. McDonald’s has the right to STOP/Cancel the Event immediately for those who does not comply with the Event / site requirements. McDonald’s shall not, in such event, be liable to make any refund or other compensation.
All items distributed at the Event are subject to change without prior notice. You are not allowed to put other outside items inside our Event Packs.
Tickets purchased are non-refundable. This means that once you have bought a ticket for the Event, you will not be able to get your money back under any circumstances. This policy applies regardless of whether you attend the Event or not, and includes situations such as changes in personal plans, illness, or any other unforeseen circumstances. Please ensure that you are certain about your participation before purchasing a ticket.

PERSONAL DATA NOTICE & CONSENT

I hereby authorise, agree and consent to allow Hanbaobao Pte. Ltd. and its affiliates (collectively “McDonald’s”) to:

collect, use, disclose and/or process personal data about me and the participant that I had previously provided McDonald’s, that I now provide McDonald’s, that I may in future provide McDonald’s with and/or that McDonald’s possesses about me and the participant including but not limited to my name, my email address, my telephone numbers, and the participant’s name, age and gender, for the following purposes:
1. facilitating, processing, dealing with, administering, managing and/or maintaining the relationship with McDonald's;
2. dealing in any matters relating to McDonald's products, services and activities;
3. carrying out due diligence and other screening activities, or to prevent or investigate any fraud or breach of contract or unlawful activity, or complying with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction;
4. conducting research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to enhance McDonald's products, services and/or operations, and/or otherwise for McDonald's business operations and purposes;
5. storing, hosting, backing up (whether for disaster recovery or otherwise) of my personal data, whether within or outside Singapore, (collectively the "Purposes");
disclose personal data about me and/or the participant to McDonald's third party service providers and agents ("Representatives") that are engaged by McDonald's to perform certain functions in connection with the Purposes, so long as disclosure is necessary to enable such Representatives to perform the said functions. The Representatives may be located within or outside Singapore. In this regard, I hereby acknowledge, agree and consent that the said Representatives may, to the extent necessary to perform the said functions, collect, use, disclose and/or process personal data about me and/or the participant.

If the participant is below 18 years of age, I confirm that I am the parent / legal guardian of the participant and I have the authority to disclose his / her personal data to McDonald’s and Representatives for the Purposes as aforesaid.

I acknowledge that should I wish to withdraw my consent in part or whole, I will send an email to McDonald’s Data Protection Officer at mcd.pdpa.dpo@sg.mcd.com and provide details of my withdrawal.

Privacy Policy/Privacy Statement

Effective date: 05 Dec 2024

At McDonald’s, we respect your concerns about privacy. This Privacy Policy is also referred to as Privacy Statement and it describes the personal information practices of McDonald’s with respect to information about our customers and others who visit our restaurants, Web sites and mobile apps, including the types of personal information we collect, how we may use this information, and with whom we may share it.

1. Information We Collect

We may collect personal information about you when you visit one of our restaurants, use McDonald’s Web sites (“Sites”), or use our web or mobile device applications (“Mobile Apps”). We refer to our Sites and Apps collectively as “Online Services”.

The types of personal information we collect may include:

Transaction information, such as product purchased, price, method of payment and payment details.
Personal details such as name, postal address, email address, phone number, date of birth and other contact information when you provide that information to us, such as if you register with our Online Services or enter a McDonald’s contest, competition, prize draw, or sweepstakes.
Account information, such as username, password, and other identifiers or credentials used to access our Online Services or to acquire McDonald’s products and services.
Other personal information you choose to provide when you interact with McDonald’s.

The circumstances in which you provide personal information may include when you:

purchase products at our restaurants;
register to use our Online Services;
request to receive marketing or other communications;
use our Wi-Fi networks, kiosks or other in-store technologies;
enter in one of our contests, competitions, prize draws, or sweepstakes;
submit information when providing feedback; or
use interactive features of our Online Services.

Information Collected Through Automated Means

We may collect information from your computer system or mobile device through automated technologies when you visit our restaurants or use our Online Services or in-restaurant technologies. These automated technologies may include cookies, local shared objects, and web beacons. Additional information regarding the use of cookies and other automated technologies is provided in this Statement below. The information we collect may include your Internet Protocol (IP) address; computer/mobile device operating system and browser type; type of mobile device; mobile device settings; the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device; device and component serial numbers; advertising identifier (e.g., IDFAs and IFAs) or similar identifier; the referring website or application; the linked sites, third-party websites, applications or social media where you share Online Services content; and activity related to your use of our Online Services such as the pages you visit on our Sites or in our Mobile Apps

The providers of third-party apps, tools, widgets and plug-ins on our Online Services, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.

Location Information

McDonald’s Online Services and in-restaurant technologies may collect precise information about the location of your mobile device or computer using geolocation and location presence awareness technologies such as GPS, Wi-Fi, Bluetooth, or cell tower proximity. For most mobile devices and computer systems, you are able to withdraw your permission for McDonald’s to acquire this information on your location through the device or Web browser settings. If you have questions about how to disable collection of precise location information, we recommend you contact your mobile device service provider, the device manufacturer, or your Web browser provider. Please note that certain Online Services and in-restaurant technologies may not function properly without precise location information. If you would like us to delete location information we have collected that is identifiable to you, please contact us at www.mcdonalds.com.sg/contact-us or postal address listed below. Please note that we may be required by law to retain certain information.

Combined Information

We may combine personal information that we collect with information we receive from other sources, information about your prior transactions with McDonald’s and information that is automatically collected.

2. How We Use the Information We Collect

McDonald’s may use the personal information we collect to:

fulfill your requests or orders and process payments for our products and services;
if you give us permission, communicate with you about products and services of McDonald’s or our business partners that we believe may interest you;
communicate with you about and administer your participation in contests, competitions, prize draws, sweepstakes, offers, promotions or special events;
send communications to you about your orders, purchases or accounts with McDonald’s;
send information to your contacts if you request us to do so;
provide customer support, respond to, and communicate with you about your requests, questions and comments;
enable you to post on our blogs and interact with McDonald’s through social media;
personalize your experience on our Online Services and in-restaurant technologies, such as providing you with content in which you may be interested, and making navigation to our Sites and Mobile Apps easier;
perform data analytics, including consumer research, trend analysis, and financial analysis;
operate, evaluate and improve our business, including the development of new products and services; determination of the effectiveness of our sales, marketing
and advertising efforts; and analysis and improvement of our products, offers, promotions, and Online Services and other technologies;
protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
comply with applicable law.

We use automated information for purposes such as to (i) personalize the visitor experience in our restaurants or on our Online Services, (ii) deliver content (including advertising) tailored to our users’ interests and the manner in which our users browse our Online Services or in-restaurant technologies, and (iii) manage our business. We also use this information to help diagnose technical and service problems; administer our Online Services; identify users of our Online Services; identify a device for fraud prevention purposes, to target advertising or to personalize users’ experiences; and gather demographic information about our users. We also use automated information to determine usage patterns and how we may tailor our Online Services to better meet the needs of our users.

We may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

3. How We Share the Personal Information We Collect

McDonald’s does not sell or otherwise share personal information about you, except as described in this Privacy Policy.

When you use relevant Services, Mc Donald’s may collect, process, use and/or store your personal information for the following purposes:

to provide you with information or services that you have requested or agreed to receive, including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of it or third parties during any promotions;
to process your registration with the Services, including verifying your information is active and valid;
to enable you to participate in a variety of the Online Service’s features such as promotions;
to improve the Services or our services, to customize your experience on the Services, or to serve you specific content that is most relevant to you;
to contact you with regard to your use of the services and in our discretion, make changes to any of our privacy policy;
to provide, transfer and/or store any data that it collects from you to Mc Donald’s parent, subsidiary, associated and affiliated companies, or to any agent, contractor or third party service provider located in and outside of Singapore which provides administrative, data processing, computer and or other services to Mc Donald’s, to enable McDonald’s to carry out the purposes permitted under this policy;
to disclose personal information to those involved in the negotiation or transfer of McDonald’s in the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of McDonald’s business assets;
for internal analysis purposes (including research on trends or analytics); and

McDonald’s may share personal information within the McDonald’s Family. The McDonald’s Family includes McDonald’s Corporation, its affiliates, subsidiaries, suppliers, vendors, and franchisees. Members of the McDonald’s Family that receive this information from McDonald’s are not authorized to use or disclose the information except as provided in this Privacy policy.

McDonald’s may share personal information with vendors that provide services to McDonald’s, such as fulfilling orders, providing data processing and other information technology services, administering promotions, contests, prize draws and sweepstakes, conducting research and performing analytics, and personalizing individual McDonald’s experiences. We do not authorize these vendors to use the personal information or to disclose it for any purpose other than to perform services on our behalf.

We may share your personal information with suppliers who help to protect you and McDonald’s from fraud. One such supplier is Sift Science, Inc. (‘Sift’) who uses the information as a controller for the benefit of McDonald’s and others in accordance with its privacy notice located at https://sift.com/service-privacy. To exercise your rights in relation to Sift’s processing of your personal data, please contact Sift directly as set out in Part VI (How to contact us) of Sift’s privacy notice.

Circumstances may arise where, whether for strategic or other business reasons, McDonald’s decides to sell or transfer all or a portion of our business. We may transfer information we have collected and stored, including personal information, to the party or parties involved in the transaction as part of that transaction.

McDonald’s reserves the right to use or disclose personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of our Online Services and in- restaurant technologies, to bring or defend against legal claims, to protect the rights, interests, safety and security of McDonald’s, McDonald’s employees or franchisees, or members of the public, or in connection with the investigation of fraud, illegal activity or violation of McDonald’s policy.

4. Children’s Privacy Notice

McDonald’s understands the importance of privacy of users of our Online Services. We are especially committed to protecting the privacy of children who visit or use our Online Services. This Children’s Privacy Notice is designed to answer your questions regarding our practices with respect to personal information we collect through our Online Services from children under the age of 14.

A. What Personal Information Does McDonald’s Collect?

We offer many features on our Sites, like games and coloring books, which do not require a child to provide any personal information. On occasion, however, we may collect personal information, such as an email address from children as part of an activity. For example:

We may collect a child’s email address to notify the child if he or she has won or lost a contest, competition, prize draw or sweepstakes. In that event, we will notify the child using the email address the child supplies. We will not keep the email address or use it for any other purpose.
We may collect a child’s email address in order to respond to a request from the child on a one-time basis, such as to send the child a screen saver. In this case we promptly delete the email address from our system once we have responded, and we do not use the address for any other purpose.

We will not collect other personal information from a child under the age of 14 (subject always to applicable law), such as a postal address or telephone number, without the consent of a parent or guardian. If parent or guardian consent is required, we will collect the email address of the parent or guardian so we can provide notice of our information practices and/or seek the parent’s or guardian’s consent.

McDonald’s will not condition a child’s participation in any online activity on the child’s disclosure of more personal information than is reasonably necessary to participate in that activity.

B. How Does McDonald’s Use the Personal Information It Collects?

We use email addresses submitted by a child in order to respond to the child’s request or to notify the child if he or she has won or lost a contest, competition, prize draw, or sweepstakes they entered. We use the email address of a parent or guardian in order to provide the parent notice of our information practices or to seek the parent’s or guardian’s consent.

C. How Does McDonald’s Share Personal Information?

We may share a child’s personal information with third parties to the extent reasonably necessary to protect the security or integrity of our Online Services, take precautions against liability, or respond to judicial process or requests from other governmental authorities, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.

We also may share personal information collected from children with vendors that perform services for McDonald’s. These services may include hosting our Sites, providing technical services to McDonald’s, fulfilling requests or administering a contest, competition, prize draw, or sweepstakes. We do not authorize such vendors to disclose the personal information we share with them other than as necessary to perform the relevant service for McDonald’s.

D. Requests from Parents Regarding Our Children’s Privacy Practices.

Parents may review personal information we have collected from their child that has not been deleted, and can request that the personal information be deleted from our records if it has not been already. Parents also may refuse to permit further collection or use of their child’s personal information, when the parent has previously provided consent. To do so, please contact us at the address, or email address provided below with your request.

E. Who Should I Contact with Questions about Children’s Privacy?

We urge parents to regularly monitor and supervise their children’s online activities. If you have any questions about our children’s privacy practices, please contact us at: Hanbaobao Pte. Ltd. (Licensee of McDonald’s) 10 Kallang Avenue #04-10 to #04-18 Tower 2 Aperia Singapore 339510 Attention: Data Protection Officer Or email us at mcd.pdpa.dpo@sg.mcd.com

5. Your Choices

You can elect not to receive marketing communications from Mc Donald’s by contacting us at www.mcdonalds.com.sg/contact-us/ or postal address listed below.

Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning your transactions, accounts with McDonald’s and any contests, competitions, prize draws, or sweepstakes in which you have enrolled.

6. Access to and Correction and Deletion of Personal Information

If at any time you would like to access, correct, or delete personal information we have collected from you, please visit us at www.mcdonalds.com.sg/contact-us/ or postal address listed below. In certain circumstances, including when required by applicable law, we will comply with your request. Please note that we may be required by law to retain certain information. Before McDonald’s is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request. If you are below the age of 18, a parent, guardian or ward may request access to, correction or deletion of your personal data.

7. Cookies and Similar Technologies

McDonald’s uses cookies and other similar technologies to collect information for the purposes described in this Privacy Policy under “How We Use the Information We Collect.”

Cookies

A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Like most websites, McDonald’s uses cookies for a variety of purposes in order to improve your online experience. For example, we track the total number of visitors to our Sites on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the Site, to keep track of the items in your shopping cart if you purchase merchandise online, to administer certain contests and sweepstakes and to help customize your McDonald’s web experience. We may associate personal information with a cookie file in those instances. Both we and others (such as out advertising networks) may collect personal information about our visitors’ online activities, overtime and across third-party websites, when using our Online services.

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this Site.

Other Technologies

We may use other technologies, including web beacons and JavaScript, which sometimes work together with cookies and other means with our Sites and Mobile Apps to uniquely identify your device. These other technologies help enable features on our Sites and within our Mobile Apps.

We may also use certain technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail.

Please note the following:

We offer certain features that are available only through the use of cookies and other similar technologies.
We use both session and persistent cookies and other tracking technologies. Tracking technologies (e.g., cookies) can either be persistent (i.e., they remain on your computer until you delete them) or session-based (i.e., they last only until you close your browser). You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of Online Services.
We may encode and protect the tracking cookies and other tracking technologies that McDonald’s sets, so that only we can interpret the information stored in them.
Where video is available on our Online Services, we may target and track the videos you view. You consent to our tracking of your video viewing through Online Services or third-party social media for up to two years, or as permitted by applicable law, or until consent is withdrawn.

8. Targeted Advertising

On our Online Services, we may collect information about your online activities for use in providing you with advertising tailored to your individual interests. This section of our Privacy Policy provides details and explains how to exercise your choices.

You may see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other technologies. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Online Services and on third-party websites that participate in the ad networks. This process also helps us evaluate our marketing efforts.

Please note that even if you opt out, you will continue to receive advertisements, but they will not be tailored to your specific interests.

9. Links to Other Websites and Social Media

Our Online Services may offer links to third-party websites that are not operated by McDonald’s. If you visit one of these linked websites, you should review the website’s Privacy Policy, Terms and Conditions, and other policies. We are not responsible for the policies and practices of third-parties. Any information you submit to those third-parties is subject to their privacy policy, terms and conditions, and other policies.

10. Information Security

McDonald’s is committed to taking appropriate measures designed to keep personal information secure. We have in place technical, administrative, and physical procedures designed to protect personal information from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration, or destruction. While we take efforts to safeguard our information systems, no website, mobile application, computer system, or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

11. Retention of Personal Information

We retain personal information for the period of time necessary to fulfill the purposes outlined in this Privacy Policy and as is required or permitted by Singapore law.

12. International Data Transfers

McDonald’s is a franchisee in the McDonald’s Family, a global organization with business processes, management structures and technical systems that cross borders. As such, we may share information about you within the McDonald’s Family and transfer it to countries in the world where the McDonald’s Family carries on business in connection with the uses identified above and in accordance with this Privacy policy. These countries may not have the same level of legal data protection as the country in which you initially provided the information.

13. Changes to our Privacy policy

We may change this Privacy policy from time to time. If we change the Privacy Policy, we will post the revised version here and change the “Effective Date” listed at the top of this Policy. We encourage you to check here periodically for the most up-to-date version of our Statement.

14. Party Names

Throughout this Statement, “McDonald’s” refers to Hanbaobao Pte. Ltd.

15. How to Contact Us

Hanbaobao Pte. Ltd. (Licensee of McDonald’s)
10 Kallang Avenue
#04-10 to #04-18
Tower 2 Aperia
Singapore 339510
Attention: Data Protection Officer
Or email us at mcd.pdpa.dpo@sg.mcd.com

For Customer Feedback and all other enquiries, you may reach us via our contact us page at https://www.mcdonalds.com.sg/contact-us/