FAQ

Can I share deals with others?

The McDonald’s App and access to the deals available are tied strictly to your account created. You may instead encourage your friends to download the app – it’s free and they can also enjoy deals that come with the McDonald’s App.

How do I redeem my deals?

After downloading the McDonald’s App from your app store, the app will guide you through a step- by-step process to create an Account that will give you access to various deals. With the McDonald’s App, you can redeem various kinds of deals at our restaurants’ Front Counter, Self- Order Kiosk and even Drive-Thru! Just keep a lookout for the Tutorial video in the app.

Can I reset/deactivate my account?

Yes, you can access this link and follow the steps to help you.

The QR code and/or scanner is not working. How can I still redeem my deal(s)?

You can still redeem your deal by tapping on the QR code for an alpha-numeric code. You can then show the alpha-numeric code to a crew or type it in the kiosk to claim your deal. Our Guest Experiences Leaders, Family Ambassadors and crew are always close by to help you.

What is the difference between the “Feedback” tab and the “Contact us” tab?

The “Feedback” tab helps our valued customers share their feedback on our products, service or experience with us. Our “Contact us” tab is for customers who need assistance with their account details.

Will the stamps on my McCafé® Devotee App be automatically transferred to the new McDonald’s® App?

Unfortunately, deals, stamps or rewards from apps like the McCafé® Devotee App cannot be transferred to the new App.

Can I change my email address under my profile?

You can edit it when you click on the ‘Edit’ tab when you are in the ‘My Account’ page.

How do I update my personal details?

You can change your personal details when you click on the ‘Edit’ tab when you are in the ‘My Account’ page.

What happens if I forget my password?

Not to worry, you can still access your McDonald’s App account. You can click on the ‘Can’t remember your password?’ link on the log in page and follow the instructions sent to your registered email to reset your password.

I am having issues registering. Why is this so?

The McDonald’s App currently supports Android 5 upwards and iOS 11. Do also ensure that you have the latest version of the app. Do note that the app will not work on devices that have been ‘jailbroken’. If you’re still having issues, do reach out to us via the “Contact Us” tab.

Please note that your password must begin with a letter or number, have at least 8 characters, contain 1 uppercase, 1 lowercase and 1 digit E.g. “McDonalds123#” is accepted, but “#McDonalds123” is not accepted.