Can I request for a different food item other than the complimentary item that I am entitled to? Would it be possible to collect it later?
We are unable to change your complimentary item, and the item is only valid at the point of purchase.
Can I walk or ride a bicycle to make a purchase through the Drive-Thru to get the monthly special?
The Drive-Thru is meant for motor vehicles and in the interest of safety, we do not recommend customers to walk or ride bicycles at the Drive-Thru area.
Can I change the complimentary item to a LTO? Can I pay for the difference?
Items are fully complimentary and cannot be used to offset the costs for other items.
What are the upcoming monthly specials?
We surprise our Drive-Thru VIPs with new items every two months. We cannot confirm the items with you at this time but customers can expect to enjoy a complimentary Hash Brown during breakfast hours or a complimentary Apple Pie / 4pc Chicken McNuggets® / Hot Fudge Sundae during lunch and dinner hours. Check My McDonald’s App for the latest reward!
Can I order a McCafé® drink / Sandwich from the Drive-Thru?
Unfortunately, as our McCafé® drinks are specially handcrafted and overall require more time to prepare, they are not available for purchase via Drive-Thru. To prevent any hold up in the Drive-Thru queue, we encourage customers to park and purchase from our McCafé® counter instead.
Can I change the complimentary item for something else of the same value?
We are unable to change your complimentary item. The special complimentary item for our Drive-Thru VIPs is a standard item. We surprise our Drive-Thru VIPs with new items every two months.
Can I combine receipts of purchases that I made in the same day from the same Drive-Thru to meet the minimum $10 spend to receive a complimentary item?
Complimentary items are only available for a single receipt purchase of over $10.
How do I become a Drive-Thru VIP / How do I obtain a Drive-Thru VIP decal?
Please approach any of our crew at the Drive-Thru booth to enquire about acquiring a Drive-Thru VIP decal.
What benefits will I receive from putting up the Drive-Thru decal on my windscreen?
As a Drive-Thru VIP, you’ll receive a complimentary item every time you make a minimum purchase of $10 at our Drive-Thru.
Can Happy Meal® toys be recycled?
We are always exploring ways to reduce our environmental footprint and will be working with some partners to look into this.
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