Which of your stores screen live soccer matches?
In light of the COVID-19 pandemic, all TV screenings in our restaurants have been temporarily suspended until further notice.
What are the accepted payment methods in your restaurant?
We accept payments in the form of cash, Visa, Visa Paywave, Mastercard, Mastercard Paypass, American Express (AMEX), Android Pay, Apple Pay, Samsung Pay, Google Pay, NETS Debit, NETS Flashpay and EZ Link.
My reward has disappeared from the app. What has happened?
Rewards will automatically disappear from the 'Deals' page if:
How do I redeem my reward?
You can redeem it in the same way as any other McDonald's App deal. Your reward is valid for a limited time. Visit a participating store and click redeem and activate when you are ready to place your order. If you need assistance, you can reach out to our friendly crew. We will not need to touch your phone or access any personal information. Remember to check the expiry date on each reward as they are only valid for a limited time.
Can I choose what reward I will receive?
You will receive a reward on the 'Deals' page in the McDonald's App. The reward may be updated from time to time, do refer to the McDonald's App for more details on the reward. The reward is valid for a limited time. Terms and conditions apply.
What is My Rewards?
When you successfully submit a feedback, you will receive a reward on the 'Deals' page in the McDonald's App. The reward is valid for a limited time. Terms and conditions apply.
The app keeps shutting down by itself.
The operating system on your device might be outdated. It is recommended that you use the latest operating system.
I am in the middle of completing a survey but cannot move to the next question.
Check that you have entered a response on the current screen. When a response is entered, the survey will normally switch automatically to the next screen. If this does not happen, try hitting the ‘Next’ button.
The screen is freezing when I attempt to submit.
This is likely due to weak connection. Please try restarting the app.
When I attempt to open a survey, it tells me that I have reached my limit.
There are restrictions in place as to how many surveys a user is able to complete on the same day or within the month.
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