How many times can I try to enter the 2FA OTP before being locked out?
5 times. After which, please wait for 10mins before trying again.
How can I authenticate my app with 2FA if I happen to forget my email/password?
Not to worry, if you have forgotten your password you can still access your McDonald's App account. You can click on the ‘Can’t remember your password?’ link on the log in page and follow the instructions sent to your registered email to reset your password. You can then authenticate your account on your McDonald's App. If you have forgotten your email address, you need to create a new account.
When does the McDonald’s® App require me to 2FA?
From 2 Dec 2020, 2FA will be mandatory for better user security and protection when accessing the McDonald's App.
What happens if I do not authenticate myself with 2FA?
From 2 Dec 2020, McDonald's App users will not be able to access their account and enjoy the available deals without 2FA.
If I have turned on 2FA OTP, can I turn it off?
No, you will not be able to. But your account is now more secure!
How often will user be prompted for 2FA OTP?
You will need to key in the 2FA OTP whenever you log in to the McDonald’s App.
How often does the user have to log in?
When you log in to the McDonald's App, you will stay logged in if you use the app at least once every 90 days. Updating the app either automatically or manually will not result in the user being logged out.
In the following scenarios, you will be logged out and must log in again before you do anything else:
If you log out from within the accounts section of the app If you do not use the app for >90 days
If you uninstall the McDonald's App and install it again
If you decline to accept the T&Cs
If you have not onboarded to 2FA, you will be logged out and will have to log in again
What is 2FA?
2FA stands for two-factor authentication.
2FA is used in many digital platforms like SingPass and banking apps as an extra layer of security to make sure people trying to access an online account with personal or sensitive data, are who they say they are.
Can I redeem/use my deal after payment is made?
Unfortunately, once payment is made, we cannot use the deal for a completed purchase. Please visit us again to redeem the deals!
Is it possible to use a voucher/BOG card together with a deal?
Unfortunately, vouchers/BOG cards or other promotions are not able to be used on top of the McDonald’s App deal.
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